Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@shopthegoodbrand.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@shopthegoodbrand.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@shopthegoodbrand.com.

Thank you for shopping with us! Because our products are handcrafted and made with natural ingredients, we must enforce strict hygiene and safety standards. Please read our policy regarding returns and refunds carefully.

1. RETURN WINDOW AND ELIGIBILITY

We accept returns within 30 days of your delivery date. To be eligible for a return, your item must meet the following criteria:

  • The product must be completely unused, unopened, and in its original packaging.
  • The safety seal (if applicable) must be intact and unbroken.
  • Due to the nature of skincare products, we cannot accept returns or offer refunds for items that have been opened, sampled, or used.

2. RETURN SHIPPING COSTS

  • Customer Responsibility: The customer is responsible for paying all shipping costs for returning the item. Shipping costs are non-refundable.
  • Trackable Shipping: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for lost return shipments.

3. HOW TO INITIATE A RETURN

To start a return, please contact us at hello@shopthegoodbrand.com with your order number and the reason for the return.

  • If your return is accepted, we will provide instructions on where to send your package.
  • Items sent back to us without first requesting a return will not be accepted.

4. INSPECTION AND REFUNDS

Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the product.

  • If approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
  • If rejected: If the item is found to be opened, used, or damaged, a refund will not be issued, and the item can be shipped back to you at your expense.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these specific cases, we will cover the return shipping costs or issue a replacement at no extra charge.